Corvus ePI Alert ℠
EHR and Health IT Support for Smarter Sales and Marketing Teams
Discover — Triage — Investigate — Address
Handle Health IT challenges effectively and efficiently, so your teams can stay focused on what they do best.
Your sales and marketing teams are probably spending too much time dealing with “EHR problems” reported by customers. These issues disrupt their workflow, taking focus away from their primary goal of driving product success. When problems arise, it’s almost impossible for a single sales representative to quickly identify whether the issue is truly related to the EHR—or something else— leading to frustration, unproductive troubleshooting, and an over-the-top response from sales and brand leadership. You need a reliable and efficient way to address these challenges without pulling your field teams away from their core responsibilities, while ensuring that issues are resolved in a compliant and effective manner.
We can do that.
Corvus ePI Alert provides an expert-driven, centralized service to quickly triage and help address EHR and Health IT-related issues reported to your customer-facing teams. By filtering out irrelevant distractions, prioritizing real problems, and keeping field teams focused on their goals, this solution ensures that your team works smarter, not harder—helping you avoid costly mistakes and optimize performance throughout the product lifecycle.
How it Works
We set up a white-labeled support center, with a unique email address or password-protected web portal, that can only be used by your internal and sales teams. When a suspected health IT issue is discovered, it can be reported right away, and your representatives know that someone is “on it”. That allows them to return to their important customer duties, while we work with you to investigate the problem.
Step 1: Report Issues
Field and internal teams use a simple web portal or email-based system to report EHR and Health IT issues in real-time.
Step 2: Filter & Diagnose
Our experienced team evaluates the issue to identify whether it’s related to EHRs, local policies, or other factors. We can even help you determine potential reach and scale, so potentially big issues can be prioritized.
Step 3: Resolve or Escalate
We quickly provide clear guidance to your team when solutions can be implemented at the customer level. When they can’t, we work with your internal teams on strategies designed to help you resolve the issue without wasting time.
Step 4: Stay Focused
Field teams can continue their brand discussions and core duties, while we monitor for pull-through of effective solutions.
Why Choose Corvus ePI Alert?
Prioritize Issues Quickly
Our approach delivers faster and more coordinated problem-solving, ensuring that problems don’t get lost in someone’s mailbox.
Filter Out the “Noise”
Identify real EHR problems and distinguish them from policy, user errors, or third-party software issues.
Keep Your Teams Focused
Let your salesforce focus on what they do best—selling—while we handle the investigation, triage, and solution planning.
Ensure Compliance
Prevent risky "DIY" solutions by coordinating compliant, effective responses, using guardrails reviewed by your legal and compliance teams.
Access Specialized Expertise
Just by working with our experts, your teams become smarter about EHRs, health IT, and how these tools can affect the use of your products.
Customize Your Service
We offer engagements from short-term launch support for a single brand to annual subscriptions for your whole company.
Get Started with Corvus ePI Alert
We offer flexible, tailored support options to fit your company’s needs. Whether you need help during a critical launch or ongoing support throughout the product lifecycle, we are here to help.